Crystal Clear Home Loans

Combined Initial Disclosure Document (CIDD)

key facts

Crystal Clear Home Loans, Building 3, Furze Court, Wickham Rd, Fareham, Hampshire, PO16 7SH

1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose products do we offer?

Insurance
	We offer products from a range of insurers.
	We only offer products from a limited number of insurers for Home Insurance, Life Assurance or Payment Protection Insurance Cover. Ask us for a list of the insurers we offer insurance from.
	We only offer products from a single insurer.
Mortgages
	We offer mortgages from the whole market.
	We only offer mortgages from a limited number of lenders.Ask us for a list of the lenders we offer mortgages from.
	We only offer mortgages from a single lender.
3. Which service will we provide you with?

Insurance
	We will advise and make a recommendation for you after we have assessed your needs.
	You will not receive advice or a recommendation from us for Home Insurance, Life Assurance or Payment Protection Insurance Cover. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
Mortgages
	We will advise and make a recommendation for you after we have assessed your needs.
	You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for our services?
Insurance
	A fee for Home Insurance, Life Assurance or Payment Protection Insurance Benefit Cover.
	No fee for Home Insurance, Life Assurance or Payment Protection Insurance Benefit Cover.
Mortgages
	No fee. We will be paid by commission from the lender/company.
	A fee ranging £295.00-£500.00, to cover the survey on your home. A fee of up to 5%, which can be added to your loan, is deducted at the completion stage of your mortgage. For example, on a mortgage of £100,000, 1% would equate to a fee of £1,000, 2% would equate to a fee of £2,000, 3% would equate to a fee of £3,000, 4% would equate to £4,000 and 5% would equate to £5,000. Our average fee is 1.9% which equates to £1,900. We will also be paid commission from the lender/company.

You will receive a key facts illustration when considering a particular mortgage, which will tell you about any fees relating to it.
Refund of fees
If we charge you a fee, and your mortgage does not go ahead, you will receive:
	A full refund if the lender/company rejects your application.
	A refund of if your application falls through.
	A refund of the survey fee if an application is cancelled prior to the survey being instructed.
	No refund if you decide not to proceed.
5. Who regulates us?
Crystal Clear Home Loans, Building 3, Furze Court, Wickham Rd, Fareham, Hampshire, PO16 7SH are authorised and regulated by the Financial Services Authority.Our FSA Register Number is 311992. Our permitted business is advising on and arranging mortgages, and arranging Insurance. You can check this on the FSA’s register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234
6. What to do if you have a complaint?
If you wish to register a complaint, please contact us: ...In writing Write to: Crystal Clear Home Loans Complaints, Building 3, Furze Court, Wickham Rd, Fareham, Hampshire, PO16 7SH ...By phone Telephone: 0870 950 1590 If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance
	Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Mortgages
	Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000
Further information about compensation scheme arrangements is available from the FSCS.