Combined Initial Disclosure Document (CIDD)
Crystal Clear Home Loans, Building 3, Furze Court, Wickham Rd, Fareham, Hampshire, PO16 7SH
1. The Financial Services Authority (FSA) |
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The FSA is the independent watchdog that regulates financial services. This document has been designed by the FSA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered and how you will pay for it. |
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2. Whose products do we offer? |
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Insurance |
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We offer products from a range of insurers for Term Assurance, Mortgage Payment Protection Insurance, Critical Illness Insurance, Income Protection Insurance, Buildings Insurance, Contents Insurance, Accident Sickness and Unemployment Insurance. |
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We only offer products from a limited number of insurers. |
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We only offer products from a single insurer. |
Mortgages |
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We offer mortgages from the whole market. |
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We only offer mortgages from a limited number of lenders. |
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We only offer mortgages from a single lender. |
3. Which service will we provide you with? |
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Insurance |
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We will advise and make a recommendation for you after we have assessed your needs. |
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You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. |
Mortgages
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We will advise and make a recommendation for you after we have assessed your needs. |
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You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. |
4. What will you have to pay us for our services? |
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Insurance |
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We will charge you a one off administration fee for setting up Mortgage Payment Protection Insurance. This fee will reflect the cost of one month’s premium for the cover we quote you. We will not charge a fee for Term Assurance, Critical Illness Insurance, Income Protection Insurance, Buildings Insurance, Contents Insurance. |
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. |
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Mortgages
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No fee. We will be paid by commission from the lender/company. |
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An Initial Application fee of £150.00 payable at the outset which will cover the costs of any initial assessment and a Broker fee up to a maximum of £2,495.00, which is payable at the completion stage of your mortgage. We will also be paid commission by the lender. |
You will receive a key facts illustration when considering a particular mortgage, which will tell you about any fees relating to it. |
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Refund of fees |
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If we charge you a fee, and your mortgage does not go ahead, you will receive: |
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No refund if you decide not to proceed or the application is cancelled due to non-disclosure or inaccurate information on your behalf. |
5. Who regulates us? |
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Crystal Clear Home Loans, Building 3, Furze Court, Wickham Rd, Fareham, Hampshire, PO16 7SH are authorised and regulated by the Financial Services Authority.Our FSA Register Number is 311992. Our permitted business is advising on and arranging mortgages, and arranging Non Investment Insurance. You can check this on the FSA’s register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234 |
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6. What to do if you have a complaint? |
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If you wish to register a complaint, please contact us in writing at Crystal Clear Home Loans 3 Furze Court, Wickham Road, Fareham, PO16 7SH or by phone on 01329 225283. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. | |
7. Are we covered by the Financial Services Compensation Scheme (FSCS)? |
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We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. |
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Insurance |
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| Insurance advising and arranging is covered for 90% of the claim, without any upper limit. | |
Mortgages
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| Mortgage advising and arranging is covered up to a maximum limit of £50,000 | |
Further information about compensation scheme arrangements is available from the FSCS. |
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